When you encounter the "Connection to the server failed" error in the Vibo app, here’s what you can do to resolve it:
Why Does This Happen?
This error may occur if:
You are using a VPN, ad blocker, or antivirus software (e.g., McAfee) that interferes with Vibo's connection.
Your WiFi network has additional blockers, such as Fios by Verizon, which automatically applies these restrictions.
Steps to Fix the Issue
Disable Blocking Services
Turn off any VPN, ad blocker, or antivirus service running on your device.
If you’re using McAfee, refer to these support articles:
Switch to Mobile Data
If you’re connected to WiFi (especially Fios or other networks with blockers), try turning off WiFi and using cellular data instead.
Access from a Computer
If the issue persists, log in to your Vibo account on a computer via web.vibodj.com.
Need More Help?
If these steps don’t work, please contact Vibo support directly, and we’ll be happy to assist you! 💡
