# Vibo Help Center

> Find answers and expert support for a seamless Vibo experience.

## Product Updates

- [Vibo Updates November 2025](https://help.vibodj.com/en/articles/12945762-vibo-updates-november-2025.md): We’ve just released several improvements across music, planning, and customization—including Serato 4.0 \(.crate\) export, a new Home Screen layout, upgraded Sections & Music features, and a refreshe...

## Getting started

- [Making the Most of Vibo 🚀](https://help.vibodj.com/en/articles/10272764-making-the-most-of-vibo.md): One of the best ways to improve your techniques and understand the platform better is by diving into Vibo Academy.
- [✋ Inviting People to Your Vibo Event](https://help.vibodj.com/en/articles/6675288-inviting-people-to-your-vibo-event.md): Learn how to invite people to your Vibo event and understand the different roles and permissions available for Hosts and Guests.
- [I'm a DJ and interested in joining Vibo](https://help.vibodj.com/en/articles/6864487-i-m-a-dj-and-interested-in-joining-vibo.md)
- [Ultimate Guide to Creating and Perfecting Event Templates in Vibo](https://help.vibodj.com/en/articles/10273061-ultimate-guide-to-creating-and-perfecting-event-templates-in-vibo.md): In this article you'll find a step-by-step guide to create a winning template.

## Sign In / Sign Up

- [Login Issues: A Step-by-Step Guide for DJs](https://help.vibodj.com/en/articles/10227535-login-issues-a-step-by-step-guide-for-djs.md)
- [Login Help: Troubleshooting Guide for Hosts and Guests](https://help.vibodj.com/en/articles/10227546-login-help-troubleshooting-guide-for-hosts-and-guests.md)
- ["Connection to the Server Failed" on the iPhone App](https://help.vibodj.com/en/articles/7935557-connection-to-the-server-failed-on-the-iphone-app.md): Fixing the 'Connection to the Server Failed' Error on iPhone
- [Changing or Resetting Your Password 🔒](https://help.vibodj.com/en/articles/6888831-changing-or-resetting-your-password.md): This article provides tips & instructions on how to change or reset a password.
- [🔗 Host or guest unable to join an event](https://help.vibodj.com/en/articles/6655795-host-or-guest-unable-to-join-an-event.md)

## Events

- [Event Statuses](https://help.vibodj.com/en/articles/6874365-event-statuses.md): Understanding Pending, Active, and Locked Statuses
- [How to Join My Event](https://help.vibodj.com/en/articles/6898642-how-to-join-my-event.md): Steps for Hosts and Guests to Access Their Event
- [How to Use Vibo for School and Corporate Events](https://help.vibodj.com/en/articles/11590279-how-to-use-vibo-for-school-and-corporate-events.md): Learn how to use Vibo to plan engaging school or corporate events by crowdsourcing top songs and customizing the experience with branding.
- [Need to unlock event so the client can add music](https://help.vibodj.com/en/articles/6662888-need-to-unlock-event-so-the-client-can-add-music.md): Learn how to unlock your event in Vibo by changing the event status to Active in the settings.
- [What to Do If You Can’t Find Your Events on Vibo](https://help.vibodj.com/en/articles/10218123-what-to-do-if-you-can-t-find-your-events-on-vibo.md)
- [My event is locked](https://help.vibodj.com/en/articles/6888688-my-event-is-locked.md): If you need to make changes to your event, no worries! Here's what to do.
- [🎯 Accessing a Lost Event](https://help.vibodj.com/en/articles/6888678-accessing-a-lost-event.md): Oh no! Can’t find your event? Don’t worry, we’ve got your back!
- [How to Upload a File to an Event 📄✨](https://help.vibodj.com/en/articles/9179188-how-to-upload-a-file-to-an-event.md): Need to add a file like a PDF to your event? No problem! Follow these simple steps to make it happen and keep everything organized for you and your clients.
- [Using Vibo for Live Requests](https://help.vibodj.com/en/articles/6613944-using-vibo-for-live-requests.md): Best practices and tips for taking live requests during your events.
- [Best Practices for Inviting People to Your Events](https://help.vibodj.com/en/articles/7437281-best-practices-for-inviting-people-to-your-events.md): How to send invitations that engage your guests
- [How to leave an event \(Hosts/Guests\)](https://help.vibodj.com/en/articles/15001518-how-to-leave-an-event-hosts-guests.md)

## Timeline & Music

- [Spotify Playlist Not Showing Up in Vibo](https://help.vibodj.com/en/articles/7203818-spotify-playlist-not-showing-up-in-vibo.md): Troubleshooting tips for adding Spotify playlists to your Vibo event or template.
- [How to export your event playlist to Spotify](https://help.vibodj.com/en/articles/14983065-how-to-export-your-event-playlist-to-spotify.md): Step-by-step guide for DJs on exporting Vibo event playlists to Spotify from the web, including what to do if the export icons aren't showing or your event has already passed.
- [How to Add a New Section to an Event](https://help.vibodj.com/en/articles/6861786-how-to-add-a-new-section-to-an-event.md)
- [Why Are Song Suggestions Not Showing Up?](https://help.vibodj.com/en/articles/6662883-why-are-song-suggestions-not-showing-up.md)
- [How to Move Songs from One Section to Another](https://help.vibodj.com/en/articles/6913126-how-to-move-songs-from-one-section-to-another.md)
- [How Do I Add Songs to My Event? 🎶](https://help.vibodj.com/en/articles/6662868-how-do-i-add-songs-to-my-event.md): This article may help you if you can't figure out how to add songs
- [📎 Can I Attach a File or an MP3?](https://help.vibodj.com/en/articles/6659753-can-i-attach-a-file-or-an-mp3.md)
- [How can I upload a Custom Song/Track file?](https://help.vibodj.com/en/articles/9868472-how-can-i-upload-a-custom-song-track-file.md): This article covers practical workaround on how to share custom songs or DJ edits with your clients using Vibo.
- [How to Add Your Spotify Playlists to My Song Ideas Tab](https://help.vibodj.com/en/articles/6947769-how-to-add-your-spotify-playlists-to-my-song-ideas-tab.md)
- [How to Delete a Song from Your Playlist 🎶🗑️](https://help.vibodj.com/en/articles/6657738-how-to-delete-a-song-from-your-playlist.md): How to remove a song from your playlist
- [Editing Questions in Vibo](https://help.vibodj.com/en/articles/6674133-editing-questions-in-vibo.md): How to Edit and Customize Questions in Vibo: Question Types and Attachments

## Spotify and Apple Music connection

- [Importing Songs from Your Playlists 🎶](https://help.vibodj.com/en/articles/7200152-importing-songs-from-your-playlists.md): Here's how you can import songs from your existing playlists
- [How to Connect Spotify or Apple Music in Vibo](https://help.vibodj.com/en/articles/6662802-how-to-connect-spotify-or-apple-music-in-vibo.md): Connecting your Spotify or Apple Music accounts to Vibo enables seamless music integration, allowing you to easily manage playlists and add songs to events.
- [How to Disconnect and Link Another Spotify Account](https://help.vibodj.com/en/articles/6861795-how-to-disconnect-and-link-another-spotify-account.md): Quick steps to switch your Spotify account in Vibo.
- [Why do I experience export errors from Vibo to Beatsource, and how do I troubleshoot them?](https://help.vibodj.com/en/articles/12108944-why-do-i-experience-export-errors-from-vibo-to-beatsource-and-how-do-i-troubleshoot-them.md)

## Scanner & Prep Mode

- [Getting started with Vibo Scanner](https://help.vibodj.com/en/articles/11665970-getting-started-with-vibo-scanner.md)
- [Managing music folders & devices in Scanner and fixing missing songs in prep mode](https://help.vibodj.com/en/articles/11666584-managing-music-folders-devices-in-scanner-and-fixing-missing-songs-in-prep-mode.md): Everything you need to keep your library in sync and solve matching issues in one place.
- [Fixing “Starting Scan” Freeze in Vibo Scanner on Windows 11](https://help.vibodj.com/en/articles/11646169-fixing-starting-scan-freeze-in-vibo-scanner-on-windows-11.md)
- [Why isn’t my scanner working on Mac?](https://help.vibodj.com/en/articles/12035322-why-isn-t-my-scanner-working-on-mac.md): Fix issues where the scanner is not scanning on Mac, the Add Folder button does nothing.
- [Exporting .crates to Serato using an External Hard Drive](https://help.vibodj.com/en/articles/14094221-exporting-crates-to-serato-using-an-external-hard-drive.md): How to Fix Serato Crate Files Not Showing When Using an External Hard Drive.
- [Can I use Vibo Scanner with music stored in OneDrive \(or another cloud drive\)?](https://help.vibodj.com/en/articles/11887171-can-i-use-vibo-scanner-with-music-stored-in-onedrive-or-another-cloud-drive.md)
- [How to Export a Client's Selected Music into a Serato Playlist](https://help.vibodj.com/en/articles/14897104-how-to-export-a-client-s-selected-music-into-a-serato-playlist.md): This guide walks you through exporting the music your client has selected in Vibo into a Serato-compatible .crate file.
- [Can't Log Into the Scanner App on Your Computer \(but Vibo Web Works\)](https://help.vibodj.com/en/articles/15937523-can-t-log-into-the-scanner-app-on-your-computer-but-vibo-web-works.md): How to fix the Vibo Scanner app when it won't log in, spins, or loops even though Vibo web works.

## PDF

- [I Can't Find My PDF When I Download It](https://help.vibodj.com/en/articles/6662865-i-can-t-find-my-pdf-when-i-download-it.md): Troubleshooting PDF download issues
- [PDF Function: FAQs and Troubleshooting](https://help.vibodj.com/en/articles/10205389-pdf-function-faqs-and-troubleshooting.md): Mastering the Vibo PDF Export Function
- [Mastering the PDF Function in Vibo](https://help.vibodj.com/en/articles/10243342-mastering-the-pdf-function-in-vibo.md): Complete guide to Vibo's PDF export: layout types, per-section controls, download options, and best practices for creating clean, professional event PDFs.

## Templates

- [How to Add Emojis to My Timeline?](https://help.vibodj.com/en/articles/6787093-how-to-add-emojis-to-my-timeline.md): Personalize Your Timeline with Fun and Clear Emoji Symbols
- [Creating and Cloning Templates](https://help.vibodj.com/en/articles/10261918-creating-and-cloning-templates.md): Mastering Templates: A Step-by-Step Guide to Streamline Your Event Planning
- [How to share a template in Vibo?](https://help.vibodj.com/en/articles/13562880-how-to-share-a-template-in-vibo.md): Learn how to share your Vibo templates using a private link or by making them public for other DJs to use.
- [Can I recover a deleted template?](https://help.vibodj.com/en/articles/13770885-can-i-recover-a-deleted-template.md): Accidentally deleted a template? Here’s what happens, how it affects your events, and how you can quickly recreate it.
- [📝 Can I Download a Blank Template?](https://help.vibodj.com/en/articles/6861792-can-i-download-a-blank-template.md): Creating a fresh event with a blank template and downloading it as a PDF is super easy! 🎉
- [How to Change Invitations and Basic Information on My Template](https://help.vibodj.com/en/articles/6902071-how-to-change-invitations-and-basic-information-on-my-template.md): Learn how to customize invitations and edit the basic information on your Vibo templates to ensure a personalized experience for your clients. If you cloned a public template, it may have informa...

## My account settings

- [Account security and session management](https://help.vibodj.com/en/articles/14658057-account-security-and-session-management.md): Suspect someone still has access to your account, here's how to sign out every device and lock things down in under a minute.

## Roles & User types

- [Understanding the Roles in Vibo](https://help.vibodj.com/en/articles/10272597-understanding-the-roles-in-vibo.md): Understanding the Different Roles in Vibo: DJs, Hosts, Guests, and More

## Multi-op support

- [Multi-Op Vibo Account: Add a team member!](https://help.vibodj.com/en/articles/10204872-multi-op-vibo-account-add-a-team-member.md): Here’s everything you need to know about adding team members, pricing, and how to manage access and permissions smoothly.
- [Why Add Your Team to Vibo as DJs? Multi-Op Accounts](https://help.vibodj.com/en/articles/12415550-why-add-your-team-to-vibo-as-djs-multi-op-accounts.md)

## Playlist Import + Export

- [Spotify export is stuck or not working](https://help.vibodj.com/en/articles/6872683-spotify-export-is-stuck-or-not-working.md): Fix a stuck Spotify export or the "try to reconnect to Spotify" error by refreshing your Spotify session in your browser, then reconnecting in Vibo.
- [How to Import Any Playlist into Vibo](https://help.vibodj.com/en/articles/7438791-how-to-import-any-playlist-into-vibo.md): As a DJ, you might receive playlists from your clients. Here’s a step-by-step guide on how to import them into Vibo.

## Payments

- [Can I Get Paid Through the App?](https://help.vibodj.com/en/articles/6675332-can-i-get-paid-through-the-app.md): Adding payment links to your events

## Vibo - Zapier connection

- [Automate Event Creation with Zapier \(CRM\)](https://help.vibodj.com/en/articles/6846521-automate-event-creation-with-zapier-crm.md): This article describes how to connect a CRM like HoneyBook or DJEP to Vibo to reduce data entry duplication.

## Vibo University

- [Branding assets: Make the App Yours](https://help.vibodj.com/en/articles/7880828-branding-assets-make-the-app-yours.md): As a DJ, personalizing the app with your unique branding and style can elevate your clients' experience and showcase your professionalism.
- [Useful Links for DJs 🎧](https://help.vibodj.com/en/articles/7872785-useful-links-for-djs.md)
- [Vibo's Marketing Assets for DJs and Event Planners 🎤🎶](https://help.vibodj.com/en/articles/8359652-vibo-s-marketing-assets-for-djs-and-event-planners.md): Looking to elevate your brand with professional marketing materials? We’ve curated a library of resources to help you shine.
- [Can I Use Vibo on the Web?](https://help.vibodj.com/en/articles/6894375-can-i-use-vibo-on-the-web.md): Using Vibo on Your Web Browser
- [\[1.4\] Event settings](https://help.vibodj.com/en/articles/7053682-1-4-event-settings.md): Learn how to configure your event settings in Vibo — including general info, date and time, branding, permissions, song limits, and how to save as a template or delete an event.

## Vibo Pro

- [Introducing Vibo Pro](https://help.vibodj.com/en/articles/10860850-introducing-vibo-pro.md): Premium tools to simplify your workflow, improve client communication, and elevate your brand.
- [Branding: Colors and Section Cover Photos in Vibo](https://help.vibodj.com/en/articles/11502867-branding-colors-and-section-cover-photos-in-vibo.md): Learn how to customize your Vibo events with brand colors and stunning cover photos for a polished, premium look.
- [Custom Push Notifications](https://help.vibodj.com/en/articles/11093707-custom-push-notifications.md): Stay in sync with your clients throughout their planning journey.

## New in Vibo?

- [Can I sign up for Vibo if I'm not a DJ?](https://help.vibodj.com/en/articles/14659143-can-i-sign-up-for-vibo-if-i-m-not-a-dj.md): Vibo is designed for DJs, but you're welcome to use it for your own wedding, event business, or band. Here's how signing up and pricing works.