Overview
Are your events not appearing on Vibo? Whether you’re using the app or the web version, this guide will help you troubleshoot and resolve the issue quickly.
Common Reasons Why Events Disappear
Incorrect Login Credentials: Using the wrong email or login method.
App or Browser Issues: Cached data or outdated software.
Account Limitations: Subscription or payment-related access restrictions.
Technical Errors: Temporary glitches or server downtime.
Quick Fixes to Find Your Events
1. Log Out and Log Back In
Logging out and back in often resolves missing events.
On the App: Open the settings menu and select “Logout.” Then, log back in using the correct credentials.
On the Web: Click on your profile in the top-right corner, select “Logout,” and sign back in.
Important: Make sure to log in using the same method you used to set up your account (e.g., Google, Apple, or email/password).
2. Verify Your Login Credentials
Double-check Your Email: Ensure you’re logging in with the email associated with your account. Sometimes you may have logged in with another email.
Test Other Emails: If you have multiple emails, try logging in with each to find your events. This is the most common reason for not finding your events.
3. Update Your App or Browser
Outdated software can cause glitches:
Update the Vibo app from the App Store or Google Play.
Update your web browser. (Google Chrome is highly recommended for the best experience.)
4. Clear Cache and Cookies
On the App: Uninstall and reinstall the app to clear its cache.
On the Web: Clear your browser’s cache and cookies from the settings menu. Safari and Chrome are the recommended browsers.
5. Switch Devices or Connections
Log in on a different device (e.g., try a laptop if the issue is on your phone).
Ensure your internet connection is stable. If using Wi-Fi, switch to cellular data, or vice versa.
What to Do If the Problem Persists
Contact Support
If none of the above steps work, reach out to our support team:
Through the App or web: Use the chat feature for real-time assistance.
Tip: Provide a detailed description of the issue. Include:
Screenshots of error messages.
Device details (e.g., “iPhone 14” or “Windows laptop”).
Browser or app version.
How to Prevent Future Issues
Save Your Login Details: Use a password manager to avoid confusion with multiple accounts.
Keep Software Updated: Regularly update the Vibo app and your web browser.
Communicate with Your Team: Ensure all DJs and clients have the correct links and login methods.
Need More Help?
Our support team is here for you! If you need assistance, reach out anytime - we’re happy to help you get back to creating amazing events.
Contact Us:
Chat: Use the in-app and web support chat.