Managing your events is key to providing the best experience. If you’re facing login issues, here’s a quick guide to help you resolve them:
1. Issues with Google Login Redirecting You Back to the Login Screen
Clear your browser cache and cookies:
On Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.
On Safari: Go to Settings > Safari > Clear History and Website Data.
Switch browsers: Use a different browser like Chrome or Safari.
Use manual login: Reset your password using the "Forgot Password" option.
2. Not Receiving the Verification Code
Check your spam or junk folder.
Ensure you’re using the correct email.
Resend the code using "Forgot Password."
Try logging in with a personal email if you're using a work email.
If the issue persists, contact support for manual assistance.
3. Need to Change or Update Your Email Address?
Send us your old and new email via the support chat.
Once updated, log in with the new email or reset your password if needed.
4. Seeing "Not Authorized" Errors or Event Access Issues
Update the app to the latest version.
Reinstall the app.
Log out and back in.
Contact the DJ or host to ensure event permissions are correct.
5. Can't Log In Due to an Inactive or Old Email
Provide your old and new email addresses to our support team.
Once updated, use the new email to log in.
6. No Login Option Visible on the App or Web
Use the mobile app instead of a phone browser for Vibo.
Update the app to the latest version.
Clear your browser cache.
Still Need Help?
Contact support through the app or web chat with screenshots and device details.