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Managing music folders & devices in Scanner and fixing missing songs in prep mode

Everything you need to keep your library in sync and solve matching issues in one place.

Updated over a month ago

Add Your Music Folder (First Time)

  1. Open Vibo Scanner and sign in with the same account you use for Vibo.

  2. Click Add Folder → select the top‑level folder that stores your music.

  3. Hit Scan and wait for the “Scan Complete” banner.
    Large libraries can take a few minutes; keep the window open.


Rescan Whenever You Add Tracks

Vibo Scanner doesn’t monitor your drive continuously.

Any time you:

  • import new music

  • rename a track

  • move songs to a new (and unscanned) folder

Do:

Re‑open Scanner → select the same folder → click Scan again.


Manage Folders & Devices

Rename or Remove a Folder

  • Hover over the folder name in Scanner.

    • Rename: type a new name and wait for the “Name Saved” popup.

    • Remove: click the trash‑can iconDelete.

Add / Rename a Computer (Device)

  1. Log in to the Vibo scanner on the computer you want to register.

  2. Add a folder and run a scan—the device is saved automatically.

  3. To rename the computer, hover the device name (top‑left), type, and wait for the save popup (no Enter needed).

Delete a Device

Unfortunately you can't delete devices at the moment.

Multi‑OP Workflow on a Shared Laptop

  • Each DJ account must complete its own scan.

    ⚠️ Sharing one user’s scan with another creates duplicate weddings and mismatched libraries.

Quick solve for same-computer multi-op companies: Log out → sign in as DJ #2 → Scan → repeat for DJ #3.


Supported File Types

Vibo Scanner recognises and matches the five most-common DJ audio formats:

  • MP3 (.mp3)

  • WAV (.wav)

  • AIFF (.aiff / .aif)

  • FLAC (.flac)

  • ALAC (.m4a – Apple Lossless)

Add these tracks to any scanned folder and they’ll appear in Prep Mode once the scan finishes.


Troubleshooting Missing or Unmatched Songs

Run these checks in order.

#

What to Check

Fix

1

File format

Convert to MP3/WAV/AIFF/FLAC/ALAC and rescan.

2

Folder rescanned?

Quit Scanner ➜ reopen ➜ Scan again.

3

Irregular filename symbols

Remove special characters (e.g., #, extra spaces) ➜ rescan.

4

External drive connected?

Plug in the drive before opening Prep Mode.

5

Correct device?

Preview arrow opens Scanner popup → you’re on a different computer; switch to original device.

6

Still no luck

Contact support and add screenshots/ a screen-recording of the issue.


FAQ

Q: Does Vibo scan automatically while I work?

A: Not yet. Manual scans ensure you control what gets imported.

Q: I moved to a new Mac via Time Machine and nothing matches.

A: Run a fresh scan on the new Mac—old path references break after migration.

Q: Scanner shows “User not found” on macOS.

A: You’re may have accidentally entered Test Mode. Press ⌘ Cmd/ ⌃ Control + ⌥ Opt + P to switch back to Regular mode, then sign in.


Need Help?

Open the chat widget in the bottom‑right and include screenshots/ screen-recordings so we can resolve your issue as fast as possible!

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