Skip to main content

Why isn’t my scanner working on Mac?

Fix issues where the scanner is not scanning on Mac, the Add Folder button does nothing.

Updated over a month ago

If the Vibo Scanner isn’t scanning your music folders on Mac (for example, clicking Add Folder does nothing), the issue is usually related to Mac privacy permissions.

Why this happens:

  • macOS requires apps to be granted permission to access your Files & Folders.

  • After a macOS update, these permissions may reset automatically.

  • If Vibo Scanner doesn’t have access, it won’t be able to read your music folders.

How to fix it:

  1. On your Mac, go to:
    Apple Menu > System Settings > Privacy & Security > Files & Folders.

  2. Find Vibo Scanner in the list.

  3. Make sure the following are enabled:

    • Documents Folder

  4. Restart Vibo Scanner and try scanning again.

Supported file formats:

Vibo Scanner supports MP3, WAV, AIFF, FLAC, and ALAC. Other formats will not be recognized.

📌 Tip: If you recently updated macOS and your scanner stopped working, check these settings first!

Did this answer your question?