We understand that login issues can be frustrating, especially when you're busy planning amazing events. We've compiled a handy troubleshooting guide to help you quickly resolve common login challenges on your own. Let's get started! 🚀
Table of content:
1. Issues with Google Login Redirecting You Back to the Login Screen
2. Not Receiving the Verification Code
3. Need to Change or Update Your Email Address?
4. Seeing "Not Authorized" Errors or Having Event Access Issues
5. Can't Log In Due to an Inactive or Old Email
6. No Login Option Visible on the App or Web7. Client or Guest Unable to Access Events
1. Issues with Google Login Redirecting You Back to the Login Screen
If you're using Google Login but keep getting redirected back to the login screen:
Clear your browser cache and cookies:
On Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.
On Safari: Go to Settings > Safari > Clear History and Website Data.
Switch browsers: Try logging in with a different browser (Chrome and Safari work best).
Use manual login temporarily: If clearing cookies doesn’t work, log in using your email and the "Forgot Password" option to reset your password.
If these steps don't resolve the issue, feel free to contact us for further assistance.
2. Not Receiving the Verification Code
If you’re not receiving the verification code email when resetting your password:
Check your spam or junk folder for the email.
Ensure you’re using the correct email address for your Vibo account.
Resend the code by trying the "Forgot Password" option again.
Try using your personal email to login if you're using a "domain" email like your work email. These email services tend to be faster to receive mail than some work emails that may filter or delay emails.
Still not receiving it? Contact our support team, and we can manually assist you in resetting your password.
3. Need to Change or Update Your Email Address?
If your login email is outdated or incorrect:
Send us your old email and the new one you'd like to use via the support chat.
We'll update your account and notify you when the change is complete.
Once updated, use your new email to log in with your existing password or reset it if needed.
4. Seeing "Not Authorized" Errors or Having Event Access Issues
If you or your clients are seeing a "Not Authorized" message when accessing an event:
Ensure the app is updated: Go to your app store and install the latest version.
Reinstall the app: Uninstall and reinstall the app to clear any potential glitches.
Log out and back in: Sometimes, this refreshes your account and resolves the issue.
Re-click the event link: If the link still doesn’t work, contact the DJ or host to ensure the event is unlocked or permissions are updated.
5. Can't Log In Due to an Inactive or Old Email
If you no longer have access to the email associated with your Vibo account:
Reach out to us with your old and new email addresses.
We'll update your email and send you a confirmation.
Use the new email to log in, and reset your password if needed.
6. No Login Option Visible on the App or Web
If you can't see the login options:
Switch to a desktop browser: If you're trying to login to the web from your phone, switch to the mobile app. We currently only support Vibo on mobile via the app.
Update the app: Ensure you’re running the latest version of the app from your app store.
Clear your browser cache: This often fixes display issues.
7. Client or Guest Unable to Access Events
If your client or guest can’t log in or access their event:
Verify the event link: Ensure they’re using the correct link sent by the host.
Try logging in on the web: Sometimes switching from the app to a desktop browser resolves the issue. The same link will work!
Check event permissions: Ensure the event is unlocked, it it is, change event status to Active.
If this doesn't work contact us and we can manually add clients to your event if necessary.
None of the above is working for you?
If you’ve tried these steps and are still experiencing issues:
Contact our support team through the app or web support chat, we'd love to help!
Provide as much detail as possible, including screenshots, the device/browser you're using, and the steps you've already tried.
We're here to help make your experience as seamless as possible! 💪