PDF Not Downloading? Here's What to Do
If your PDF isn’t downloading, a pop-up blocker in your browser is likely causing the issue. Follow these steps to fix it:
1️⃣ Enable Pop-Ups for Vibo
Go to your browser settings and allow pop-ups.
We recommend using Google Chrome for the best experience.
2️⃣ Adjust Chrome Settings
If you’re on Chrome, look for a small icon on the right side of the navigation bar after you try downloading.
Click the icon and select "Always allow pop-ups from Vibo."
3️⃣ Rename the file before downloading
Issues can happen if the event/file name contains a special character (such as +, &, /, or #). Try renaming the file before downloading:
Remove any special characters (such as +, &, /, or #) from the file name.
Save the document again.
After adjusting your settings, try downloading the PDF again. Still having trouble?
Feel free to reach out to our support team for assistance! 📄
